My vape pen or cartridge Isnt Working

When charging the pen, does it light up?

If yes

The weather can be causing the distillate to freeze up, which may seem like you aren't able to pull anymore.

I recommend placing the vape pens or cartridge in between your armpits for about 3-5 minutes to warm up the distillate and try again. This will warm up the distillate and you should be able to pull!

If it's still not working, please do not throw your pen/cartridge away. Contact our customer service with a detailed message on the challenges you are having. If you throw your pen/cartridge away, we will not able to exchange it for you.